Hi, I’m Kim, a product designer with a background in finance, operations, and client service.
Design with warmth.
Think with strategy.
Let curiosity lead the path.
For more than five years, I helped people navigate high-stakes decisions, complicated workflows, and unfamiliar financial systems.
Today, I bring that experience into product design, using research, systems thinking, and accessibility to create experiences that respect people’s time, energy, and real-life capacity.
5+ years
Helping people navigate complex systems
I developed my design perspective through financial services, client operations, and high-trust customer experiences, revealing strengths in simplifying complex information, noticing workflow friction, communicating clearly with stakeholders, and designing with trust, empathy, and accuracy.
10 improvements identified
10 implemented within my first month at Bridgegood
While reviewing the Bridgegood website as it was actively being built by vibe coding, I documented ten bugs and product improvements. All ten were accepted and implemented, revealing an emerging strength in product quality, usability review, and communicating actionable feedback.
85–100 journeys
Managed across multiple systems
Managing 85–100 concurrent onboarding journeys across multiple systems taught me to spot patterns at scale, prioritize competing needs, identify process gaps, and design clearer flows that reduce confusion, delays, and handoff friction.
Selected Work
I’m drawn to products that help people feel less overwhelmed when systems, decisions, or everyday tasks become difficult to navigate.
BRIDGEGOOD CAPSTONE · DIGITAL HEALTH · IN PROGRESS
Solace
Exploring how digital support might help people living with chronic illness navigate low-energy days without adding another demanding health-management task.
My role
Research, stakeholder interviews, synthesis, user flows, wireframing, iteration, and prototyping within a collaborative team.
Current milestone
Research and problem definition, with a high-fidelity prototype planned for August 2026.
HOSPITALITY CONCEPT · UX CASE STUDY · COMPLETE
Café Tilly’s
A completed UX concept exploring how café customers could check availability, reserve a table, and receive confirmation with less uncertainty.
My role
User flows, wireframing, interaction design, prototyping, and iterative refinement.
Final solution
An end-to-end reservation flow from availability selection through booking confirmation.
From Finance to Design
CREATIVE FOUNDATION
Long before I found product design, I was drawn to drawing, storytelling, and making ideas feel tangible. Illustration and creative exploration taught me how to communicate visually, notice details, and care about how something feels as much as how it functions.
The work has always been about helping people move through complexity with more clarity, confidence, and care.
FINANCE
I translated complex retirement and financial systems into language clients could actually use. That experience taught me that confusion is often a design failure, not a user failure.
OPERATIONS
I identified workflow friction, managed complex onboarding journeys, and saw firsthand how tools, handoffs, and unclear processes shape the experience of the person at the end.
PRODUCT DESIGN
Now I use research, systems thinking, prototyping, and iteration to design clearer, more supportive experiences — especially for people navigating complexity, uncertainty, or limited capacity.
"I did not leave my previous experience behind. I brought its strongest lessons into product design."
How I Approach the Work
Design Principles
Listen before planting
Understand the person, context, and problem before committing to a feature.
Design for hard days
Keep essential tasks usable when energy, attention, or confidence is limited.
Clear the path
Reduce unnecessary choices and make the next step easy to understand.
Keep tending
Treat critique, testing, uncertainty, and reflection as part of the design process.
What do I want people to feel?
Relief.
Relief when something complicated finally makes sense.
Relief when the next step is clear.
Relief when a product respects limited time, energy, or attention.
Relief when the experience feels supportive instead of demanding.
A polished interface can be admired. A thoughtful experience helps people move forward.
“Proud of you for continuing to build and think deeply about the people you’re designing for.”
Bring me the part that still feels confusing.
I’m looking for product-design opportunities where I can investigate friction, clarify high-stakes experiences, and help teams build products that respect users’ time, energy, and confidence.