Hi, I’m Kim.
I’m a UX/UI designer with a background in operations, client service, and systems thinking. After years of helping people navigate complex financial processes, I discovered a passion for creating digital experiences that feel intuitive, supportive, and easy to use.
My Journey
Throughout my career, I noticed that many frustrations weren’t caused by people; they were caused by confusing systems. Whether helping clients complete paperwork, navigate account openings, or understand complicated processes, I found myself constantly looking for ways to make experiences simpler.
That curiosity eventually led me to UX design, where I can combine problem-solving, empathy, and creativity to design experiences that help people accomplish their goals with confidence.
Timeline to UX
2024
Financial Operations & Client Service
Helped clients navigate complex financial processes, account openings, and paperwork while developing strong systems-thinking and problem-solving skills.
2025
Google UX Design Certificate
Discovered a passion for user experience design and began learning research, wireframing, prototyping, and user-centered design principles.
2026
BRIDGEGOOD Design Apprenticeship
Selected as 1 of 20 apprentices from more than 500 applicants for the BRIDGEGOOD Design Apprenticeship Program in Oakland, California.
Today
UX/UI Designer
Building portfolio projects, collaborating with other designers, and continuing to grow through mentorship, hands-on design challenges, and real-world problem-solving.
My Approach
My background in operations taught me that many frustrations aren’t caused by people; they’re caused by confusing systems. As a UX designer, I approach every project with curiosity, empathy, and a desire to simplify complex experiences. I focus on understanding user needs, identifying friction points, and creating solutions that feel intuitive, supportive, and easy to use.
Curious by Nature
I love asking questions and uncovering why users behave the way they do.
Systems Thinker
My operations background helps me identify inefficiencies and design clearer experiences.
Always Learning
I’m constantly refining my skills through new projects, feedback, and real-world design challenges.
Beyond Design
When I’m not designing, you’ll usually find me exploring the things that inspire my creativity and curiosity.
🐾 Dog Mom
I love spending time with my two golden retrievers. They remind me daily to slow down, stay present, and find joy in the little things.
📚 Avid Reader
Whether it’s a romantasy series on my Kindle or a book about personal growth, I enjoy stories that explore people, relationships, and different perspectives—something that also influences how I think about users and empathy.
🎨 Small Business Owner
Before pursuing UX, I built and ran my own creative business, The Tiny Craft House. Designing products, managing a website, creating content, and connecting with customers taught me valuable lessons about user behavior, problem-solving, and entrepreneurship.
🌎 Lifelong Learner
I’m currently learning Mandarin to better connect with my husband’s family. I enjoy putting myself in situations where I’m learning something new because it reminds me what it feels like to be a beginner.
I’m excited to continue growing as a UX/UI designer and contributing to products that make people’s lives easier. Thanks for taking the time to learn a little about me.